Retail Sales Associate, Eastwood Mall - Full Time

Macy's•Niles, OH

5d•$15 - $20•Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn what customers need, provide personalized recommendations, connect them with suitable products and services, and use product knowledge and a personal approach to build trust, meet sales targets, and inspire customer loyalty. The role involves serving customers on the sales floor and in fitting rooms, and helping keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. They welcome customers and build relationships through friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They also share loyalty-program benefits, ensure customers have what they need, and collaborate with teammates to improve service and achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge, customer engagement, and smart selling behaviors to achieve sales goals.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, and shoppable by recovering the floor, updating signs and pricing, and supporting merchandise moves.
Share loyalty-program benefits, ensure customers have what they need, and provide a sincere, personalized farewell.
Collaborate with teammates and support one another to serve customers and communities.
Learn from colleagues, improve daily, and contribute to individual and store results.
Use electronic devices, computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice