Retail Sales Associate, Broward Mall - Full Time

Macy's • Plantation, FL

8d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services on the sales floor or in the fitting room. You work toward sales goals through customer engagement and smart selling behaviors, build trust and loyalty, and help maintain a clean, organized, inviting shopping space. The role is more than cashiering: it centers on customer service, selling, teamwork, and creating positive experiences.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers and build relationships through personal conversations; recover the sales floor and fitting rooms; update signs and pricing; and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work to improve individual and store results.

This full-time position is typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide personalized customer service and recommendations, connecting customers with suitable products and services.
• Engage customers and use effective selling behaviors to meet daily sales goals and contribute to store results.
• Build customer relationships and loyalty through warm, personal interactions.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain clean, organized, and shoppable sales floors and fitting rooms.
• Update signs and pricing and support merchandise moves as needed.
• Share the benefits of the Loyalty program and ensure customers have what they need before completing their visit.
• Collaborate with and support colleagues.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed