Retail Sales Associate, Montgomery Mall - Full Time

Macy's • Bethesda, MD

7d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, connect them with suitable products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The role includes helping maintain a clean, organized, and inviting shopping environment, including the sales floor and fitting rooms. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position is based at Montgomery Mall.

Requirements

• No education or experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort using electronic devices.
• Ability to work independently, contribute to a team, adapt to changing priorities, and learn about customers and products.
• Ability to communicate with customers virtually, by phone, and in person.
• Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Ability to work effectively with colleagues at all levels and across departments.
• Ability to maintain product knowledge and keep current with trends and required training.
• Ability to stand and walk around the store or department for at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Ability to lift and move items weighing up to 30 pounds and perform frequent movement, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to reach above eye level and meet the role’s color-vision requirement.

Responsibilities

• Greet and connect with customers in a friendly, genuine manner and support a positive shopping experience.
• Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
• Offer options and solutions to help customers complete purchases and achieve sales goals.
• Close out the customer’s shopping experience by celebrating purchases and sharing loyalty program benefits.
• Learn store products, services, loyalty programs, and sales systems to assist customers and suggest products.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Execute merchandise presentation, ensure pricing accuracy, and process markdowns accurately and promptly.
• Collaborate with colleagues and foster an environment of acceptance and respect.
• Keep informed about sales goals, new arrivals, top-selling products, trends, and promotions.
• Use point-of-sale technology and applications to support selling and fulfill customer orders.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed