Retail Sales Associate, Willowbrook Mall - NJ - Part Time

Macy's•Wayne, NJ

8d•$17 - $21•Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about each customer’s needs, offer personalized recommendations, and connect customers with appropriate products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build friendly and personal relationships, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits and provide a thoughtful close to each customer interaction. Colleagues support one another, take pride in their work, and continually learn to improve individual and store results. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. All schedules include weekend shifts. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers, understand their needs, and provide personalized product and service recommendations.
Deliver warm, hospitable customer service and build relationships that encourage customers to return.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Stay informed about sales goals, new arrivals, top-selling items, current trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share the benefits of the loyalty program and ensure customers have what they need before completing their visit.
Collaborate with colleagues and support one another in serving customers and the community.
Learn from colleagues and continually improve to contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice