Retail Sales Associate, Willowbrook Mall - NJ - Part Time

Macy's • Wayne, NJ

8d • Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The role includes helping customers on the sales floor and in fitting rooms, and maintaining a clean, organized, inviting shopping environment.

Colleagues prepare for the day by reviewing sales goals, learning about new products, top-selling items, trends, and promotions. During the day, they welcome customers, build friendly relationships, recover sales floors and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and provide a sincere farewell. Teamwork, continuous improvement, and contributing to individual and store results are important parts of the role.

Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Engage customers with genuine hospitality, understand their needs, and provide personalized product and service recommendations.
• Use product knowledge, customer engagement, and smart selling behaviors to meet daily sales goals and build customer loyalty.
• Welcome customers and create friendly, personal conversations that encourage lasting customer relationships.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
• Update signs and pricing and support merchandise moves as needed.
• Share Loyalty program benefits, make sure customers have what they need, and provide a sincere farewell.
• Collaborate with teammates and contribute to individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed