Retail Sales Associate, Glenbrook Square Mall - Part Time

Macy's • Fort Wayne, IN

5d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with suitable products and services, and work toward sales goals through customer engagement and effective selling behaviors. You also help maintain a clean, organized, and inviting shopping environment.

At the start of the day, colleagues prepare the sales floor, review goals, and learn about new arrivals, popular items, trends, and promotions. During the day, they welcome customers, build relationships, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their purchases, and collaborate with teammates to improve service and results.

This part-time position is at Glenbrook Square Mall. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
• Comfortably use electronic devices.
• Be able to talk, lift, move constantly, stand, and reach with arms and hands.
• Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Welcome customers and create friendly, personalized conversations that build customer relationships.
• Understand customer needs and recommend appropriate products and services.
• Meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor and fitting rooms clean, organized, and shoppable; recover areas as needed.
• Update signs and pricing and support merchandise moves.
• Help customers complete their purchases and provide a sincere, helpful closing experience.
• Collaborate with teammates and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed