Retail Sales Associate, Glenbrook Square Mall - Part Time

Macy's•Fort Wayne, IN
•$15 - $20•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what each customer needs, offer personalized recommendations, and connect them with suitable products and services. Through warmth, product knowledge, and attentive service on the sales floor and in fitting rooms, you build trust, meet sales targets, and inspire customer loyalty. The role also includes maintaining a clean, organized, inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During customer interactions, they provide a warm welcome and build relationships through friendly, personal conversations. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere farewell. Teamwork, ongoing improvement, and achieving individual and store results are important parts of the role. This is a part-time position at Glenbrook Square Mall. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Ability and willingness to meet daily sales goals.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Engage customers, understand their needs, and provide personalized product and service recommendations.
  • Use product knowledge, hospitality, and smart selling behaviors to achieve sales goals and build customer loyalty.
  • Welcome customers and develop relationships through friendly, personal conversations.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms.
  • Update signs and pricing and support merchandise moves.
  • Share loyalty program benefits and help customers complete their purchases with a positive farewell.
  • Support colleagues through honest, caring, and collaborative teamwork.
  • Use electronic devices and process register transactions.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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