Retail Sales Associate Spanish Bilingual

Verizon•Cape Coral, FL

15d•$33,280 - $43,680•Onsite

About The Position

The Retail Sales Associate serves retail customers by selling products, resolving customer issues, and providing a strong omnichannel experience. The role uses digital tools to simplify the customer experience and encourage touchless and self-service options, while driving growth and revenue through new accounts and value-added services. Associates work toward customer satisfaction and performance targets as one team across both locations. Responsibilities include generating retail sales through technology knowledge and customer service; identifying customer needs and recommending solutions; closing sales; developing skills through ongoing training in merchandising and inventory; and potentially contacting interested Verizon customers by phone or text. Associates may also engage with the community at Verizon-sponsored off-site events. The position includes coordinating and assessing sales promotions, greeting and assisting customers with high-priced items, coaching sales staff on product presentations, identifying process improvements in merchandising, inventory, and systems, troubleshooting sales-related issues, and explaining product features, benefits, and financing. This is a full-time, onsite position scheduled for 40 hours per week. The role requires fluency in English and Spanish and willingness to work evenings, weekends, and holidays. Schedules are provided four weeks in advance, and associates may be open to additional shifts, typically during summer, November through December, or peak vacation periods. Compensation includes a base rate of $16 to $21 per hour, individual commissions, and possible additional compensation for eligible bilingual speakers in eligible locations after passing a language assessment. The position is commission-based with potential to earn more; compensation varies by geography, hours worked, and performance.

Requirements

High school diploma or GED.
One or more years of relevant experience, demonstrated through work experience and/or military experience.
Fluency in English and Spanish.
Willingness to work evenings, weekends, and holidays.
Openness to picking up additional shifts during busy periods.

Nice To Haves

Experience working in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.

Responsibilities

Generate retail sales using technology knowledge and customer service.
Identify customer needs by building connections and asking questions.
Recommend products and solutions and close sales with clear communication.
Develop skills through ongoing training in merchandising, inventory, and operational functions.
Potentially place outbound calls and send text messages to interested current Verizon customers.
Engage with the community at off-site Verizon-sponsored events to expand the customer base.
Attend to retail customers, sell products, and resolve customer issues.
Provide customers with an omnichannel experience and use digital tools to simplify the customer experience and support touchless and self-service tools.
Drive growth and revenue through new accounts and value-added services while supporting customer satisfaction and performance targets across both locations.
Coordinate sales promotions and participate in their development and assessment.
Greet and assist customers with high-priced items.
Coach sales staff in product presentations.
Identify process improvements in retail merchandising, inventory, and systems.
Investigate, troubleshoot, and resolve sales-related problems.
Provide information about product features, benefits, and financing.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
Five weeks of paid time off, including vacation, holidays, and personal days.
Paid parental leave: eight weeks for eligible new parents, potentially up to 16 weeks for the birthing parent when combined with short-term disability.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits and compensation section.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.