Retail Sales Associate, Castleton - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-oriented selling with genuine hospitality to create memorable customer experiences. You learn about customers’ needs, provide personalized recommendations, share product knowledge, and connect customers with appropriate products and services. You work toward selling goals through customer engagement and effective selling behaviors, building trust and loyalty while helping maintain a clean, organized, inviting shopping environment. The role includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining sales-floor and fitting-room presentation, updating signs and pricing, supporting merchandise moves, sharing loyalty-program benefits, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales-goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change.
- Ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Understand customers’ needs and provide personalized recommendations, product information, and assistance.
- Engage customers with warm, welcoming, and personal service that builds relationships and encourages loyalty.
- Work toward daily sales goals through customer engagement and effective selling behaviors.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Share the benefits of the Loyalty program and ensure customers have what they need before concluding the interaction.
- Collaborate with and support colleagues to serve customers and achieve individual and store results.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
