Retail Sales Associate, Castleton - Full Time

Macy's•Indianapolis, IN

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with relevant products and services. Through customer engagement, product knowledge, and smart selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. The role includes maintaining a clean, organized, and inviting shopping environment and is more than a cashier position. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and thank customers. Teamwork, continuous improvement, and a focus on individual and store results are important parts of the role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexibility for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The physical requirements include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The work also involves close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move frequently, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, personalized customer service and understand customers’ needs.
Recommend products and services using product knowledge and current information about trends, promotions, new arrivals, and top-selling items.
Engage customers and use smart selling behaviors to achieve daily sales goals and drive individual and store results.
Build customer relationships and loyalty through friendly conversations and by sharing loyalty program benefits.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Complete customer transactions using cash registers and other technology.
Support teammates through honesty, care, collaboration, and continuous learning.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice