Retail Sales Associate - Womens Shoes, Springfield - PA - Full Time

Macy's•Springfield, DE

5d•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-driven selling with genuine hospitality to create personalized shopping experiences. You learn what customers need, recommend relevant products and services, build trust, meet sales goals, and encourage loyalty. The role also involves maintaining a clean, organized, inviting sales floor and fitting rooms, and supporting store operations such as signage, pricing, and merchandise moves. Colleagues prepare for the day by reviewing sales goals, new arrivals, best-selling products, trends, and promotions. They welcome customers, build friendly relationships, share loyalty program benefits, and work collaboratively with teammates to provide excellent service and achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Engage customers with a warm welcome and personalized conversations to understand their needs and recommend products and services.
Work toward daily sales goals by using effective selling behaviors and customer engagement.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Update signs and pricing and support merchandise moves as needed.
Ensure customers have what they need and conclude interactions with a sincere thank-you.
Collaborate with colleagues and contribute to individual and store results.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice