Retail Sales Associate - Womens Shoes, Springfield - PA - Full Time
About The Position
As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about each customer’s needs, provide personalized recommendations, and connect them with suitable products and services. You use product knowledge and customer engagement to meet sales goals, build trust, and inspire loyalty. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, best sellers, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their shopping, and collaborate with teammates to achieve individual and store results. This is a full-time position in Macy’s Womens Shoes department in Springfield, Pennsylvania. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet sales goals and engage customers.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized customer service and product recommendations through customer engagement and genuine hospitality.
- Work toward daily sales goals and contribute to individual and store results.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Prepare for the day by reviewing sales goals, new arrivals, best sellers, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Thank customers and ensure they have what they need before leaving.
- Collaborate with colleagues to serve customers and the community.
- Use electronic devices and process transactions at the register.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
