Cafe Retail Sales Associate - Rock Shop

Hard Rock Hotel & Casino Ottawa • Tejon, NM

7d

About The Position

The Retail Sales Associate guides guests through their shopping experience at the Hard Rock Rock Shop. The role combines guest service, communication, entertainment, merchandise knowledge, and sales. The associate assists guests with product selection, completes transactions, maintains the store and its displays, and helps create memorable guest experiences.

Requirements

• Typically, two months of on-the-job training or related experience.
• Strong leadership and interpersonal skills.
• Excellent oral and written communication skills.
• Be meticulous, organized, and accurate.
• Maintain extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexibility to work varying shifts and schedules as needed.
• Communicate effectively with employees at all levels and with guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Work effectively in a team environment.
• Analyze how possible solutions may affect the overall operation.
• Ability to stand and sit for extended periods and walk distances.
• Ability to lift 30 to 40 pounds.
• Ability to perform duties involving standing, walking, using hands, reaching, talking, hearing, tasting, and smelling; required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Responsibilities

• Greet guests, answer the phone, and respond to questions accurately and politely.
• Complete sales transactions using a point-of-sale system, handle cash and other forms of payment, and maintain proper cash drawer balances.
• Direct guests to different areas of the property.
• Engage guests to identify their needs and explain product features and benefits.
• Use suggestive selling techniques, including recommending related or higher-quality items.
• Maintain a clean and organized store, keep product stock levels appropriate through retail pulls and inventories, and display products according to Hard Rock visual standards.
• Perform opening, closing, and side duties, such as cleaning glass, polishing brass, sweeping, vacuuming, and folding products.
• Help ensure guest satisfaction by creating memorable experiences.
• Attend and participate in meetings and complete assigned follow-up.
• Perform work regularly and predictably.
• Clean and sanitize work and public spaces.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members’ health and well-being, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed