About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. Through product knowledge and attentive service on the sales floor and in fitting rooms, you build trust, meet sales goals, and encourage customer loyalty. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome and engage customers, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers with their purchases, and close interactions with a sincere thank-you. Teamwork, ongoing learning, and achieving individual and store results are important parts of the role. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability. The job involves frequent interaction with customers and colleagues, use of electronic devices and register equipment, and physical activities including standing, lifting, moving, reaching, and climbing ladders.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Interest in meeting daily sales goals.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Engage customers with warm, personalized service and identify their needs.
  • Recommend products and services using product knowledge and information about trends and promotions.
  • Meet sales goals through customer engagement and effective selling behaviors.
  • Keep the sales floor and fitting rooms clean, organized, and shoppable.
  • Recover merchandise, update signs and pricing, and support merchandise moves.
  • Share the benefits of the Loyalty program and help customers complete their purchases.
  • Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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