Seasonal Retail Sales Associate, Newport Fashion Island

Macy's•Newport Beach, CA
•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and smart selling behaviors to meet sales goals, and build trust and customer loyalty. You also help keep the shopping space clean, organized, and inviting. Colleagues start the day by preparing the sales floor, reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and greeting teammates. Throughout the day, they make friendly, personal connections with customers; maintain a shoppable space by merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves; and share loyalty program benefits while ensuring customers have what they need. The role emphasizes teamwork, dependable customer service, continuous improvement, and achieving individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability and interest in meeting daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
  • Ability to work independently and contribute to a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
  • Offer personalized product recommendations and information about products and services.
  • Use smart selling behaviors and customer engagement to meet sales goals and targets.
  • Share loyalty program benefits and provide a sincere, helpful close to customer interactions.
  • Prepare and maintain a clean, organized, inviting, and shoppable sales floor.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
  • Update signs and pricing and support merchandise moves.
  • Collaborate with colleagues to serve customers and communities and achieve individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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