Seasonal Retail At Your Service Associate, Newport Fashion Island

Macy's•Newport Beach, CA

16h

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless and personalized customer shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks. You uphold Macy’s service standards by welcoming customers, providing genuine hospitality, helping resolve issues, and sharing loyalty program benefits. The role involves working toward sales goals, acquiring new customers by opening credit accounts, and collaborating with colleagues to deliver strong individual and store results. You help keep the At Your Service and pickup areas clean, organized, and shoppable; recover merchandise; and complete tasks in a timely manner. You use the systems and equipment needed to process transactions and fulfill orders. The position calls for multitasking, attention to detail, sound real-time decision-making, and adaptability in a fast-paced environment. Availability for a variety of shifts, including evenings, weekends, and holidays, is required. The posting identifies this as a seasonal role. It does not specify the seasonal position’s weekly hours; full-time colleagues are typically scheduled for 30 or more hours, and part-time colleagues for 12–24 hours, with schedules dependent on business needs and availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goals and open credit accounts while sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and provide a smooth, friction-free pickup experience.
Complete transactions using the systems needed for the role and maintain an organized collection area.
Ensure timely completion and curbside delivery of BOPS orders.
Welcome customers with genuine hospitality, build relationships through friendly conversations, and address customer needs.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Keep the shopping, pickup, and return areas clean, organized, and inviting; recover merchandise.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team.
Collaborate with colleagues and contribute to a supportive, customer-focused team environment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.