Seasonal Retail At Your Service Associate, Merritt Island
About The Position
As an At Your Service Center Colleague at Macy’s, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. You help deliver a seamless, personalized shopping experience through customer service, multitasking, problem-solving, attention to detail, and a customer-first mindset. The role also involves supporting sales goals, sharing loyalty program benefits, and helping keep the shopping and service areas clean, organized, and inviting. The position requires flexibility in a fast-paced environment, including a variety of shifts and weekend work. The posting identifies this role as seasonal.
Requirements
- Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the customer pickup collection area organized and deliver a friction-free pickup experience.
- Complete BOPS orders promptly and support curbside delivery.
- Recover merchandise and maintain clean, organized, and shoppable pickup and return areas.
- Welcome customers with genuine hospitality, build relationships, and provide personalized service.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and support the team with honesty, care, and flexibility.
Benefits
- Competitive pay and benefits.
- Health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
