Seasonal Retail At Your Service Associate, Merritt Island
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and help ensure pickup and return areas are organized. You also recover merchandise, keep the shopping space clean and inviting, complete BOPS orders and curbside delivery promptly, share loyalty benefits, and contribute to sales goals and a collaborative team environment.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits, including opening credit accounts.
- Adaptability to changing priorities and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide friendly, personalized service in the At Your Service area.
- Support total-store fulfillment, including Buy Online Pickup In Store (BOPS), order pickups, merchandise returns, and curbside delivery.
- Use the systems and equipment needed to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and inviting; recover merchandise as needed.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
- Work collaboratively with colleagues and contribute to individual and store results.
- Meet sales goals, resolve customer issues, and provide a positive end to the customer interaction.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
