Retail Sales Associate - Womens Shoes, Woodfield - Full Time

Macy's•Schaumburg, IL

6h•Onsite

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, share product knowledge, and connect customers with suitable products and services. You work toward sales goals by engaging customers and using effective selling behaviors, building trust and loyalty through each interaction. The role is centered on customer service and selling, rather than serving only as a cashier. You help keep the sales floor and fitting rooms clean, organized, and inviting. At the start of the day, you prepare the sales floor, review sales goals, learn about new arrivals and popular items, and stay informed about trends and promotions. During the day, you welcome customers, build personal connections, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and work to improve their skills and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Motivation to meet daily sales goals.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Deliver personalized customer service and recommendations based on customer needs.
Engage customers and use selling behaviors to meet daily sales goals and build customer loyalty.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, and shoppable sales floor and fitting rooms.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Collaborate with colleagues to support customers and achieve individual and store results.
Complete register transactions and use handheld equipment and other technology as needed.
Close customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice