Retail Sales Associate, Key Holder
About The Position
DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and providing an experience unmatched by other retailers. The associate helps guests find apparel suited to their needs, preferences, and lifestyles, shares product knowledge across a broad range of apparel, and supports the development of a customer-focused sales team through coaching and training. DXL describes its stores as free-standing locations rather than mall stores, with stores closing at 7 p.m. The company promotes from within and makes the entire team eligible for quarterly bonuses. DXL is committed to Diversity, Equity, and Belonging and provides equal employment opportunities without discrimination or harassment.
Requirements
- High school diploma or equivalent.
- Demonstrated superior customer service techniques and experience with problem or complaint resolution.
- Ability to lift up to 10 pounds and move up to 50 pounds.
Nice To Haves
- College or university degree is helpful but not required.
Responsibilities
- Welcome each guest and spend quality time asking questions to understand their needs, preferences, and lifestyle.
- Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Assist in building a superior customer-focused sales team by providing ongoing coaching and training in selling skills, behaviors, and operational procedures.
Benefits
- Entire team is eligible for quarterly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
