Retail Sales Associate - Golf Clubs

PGA Tour Superstore•Schaumburg, IL

2d•$16 - $18•Onsite

About The Position

At PGA TOUR Superstore, the Hard Goods Associate engages customers in areas including Simulators, the Putting Green, Club Repair, and Accessories to drive sales and enhance the customer experience. The role includes supporting front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational equipment; demonstrating product knowledge; and assisting with club fittings. The Associate is expected to provide exceptional customer service and collaborate with team members.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage customers throughout the Hard Goods areas and provide world-class service that builds lasting customer relationships.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist with these operations as needed.
Maintain merchandise stock and visual presentation in the Simulators, Putting Green, and Accessories areas.
Ensure Hard Goods areas, equipment, and supplies remain maintained and operational.
Keep the Hard Goods area clean and professionally presented.
Explain golf club features, benefits, and differences to customers using in-depth product knowledge.
Perform customer fittings according to PGA TOUR Superstore-trained fitting techniques.
Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
Promote ethical conduct, safety, and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
Inform, educate, and promote the company's products and services to customers.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.