Retail Sales Associate, Woodlands Mall - Full Time

Macy's•The Woodlands, TX

4d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You build trust, work toward sales goals, and encourage customer loyalty through attentive engagement and product knowledge. The role also includes keeping the shopping area clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new products, top sellers, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome and engage customers, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and close interactions with a sincere thank-you. Teamwork, ongoing learning, and striving for individual and store results are important parts of the role. This full-time position is typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Engage customers with genuine hospitality, understand their needs, and provide personalized product and service recommendations.
Use product knowledge and smart selling behaviors to achieve sales goals and build customer loyalty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, and ready for customers; recover the floor and fitting rooms throughout the day.
Update signs and pricing and support merchandise moves as needed.
Share the benefits of the Loyalty program, ensure customers have what they need, and thank them at the end of their visit.
Collaborate with colleagues and support one another to serve customers and communities.
Use computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice