Holiday Gift Guide Retail Sales Ambassador, Woodlands Mall - Full Time

Macy's•The Woodlands, TX

23h•Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and building repeat clientele. You serve as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to store leadership and vendors; and execute merchandising initiatives. The role also includes maintaining the sales floor, supporting vendor relationships and events, and using Macy’s point-of-sale systems and company devices to complete sales. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position requires a customer-focused, energetic, and collaborative approach, along with flexible availability for days, evenings, weekends, and holidays. Physical requirements include standing, lifting, moving, reaching, and other activities such as stooping, kneeling, crouching, and climbing ladders.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team.
Excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds and perform the listed physical activities.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience and make the customer the priority.
Greet customers, recommend products, and upsell.
Build relationships and convert customers into clients, including developing brand-specific clientele.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above company average.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.