Holiday Gift Guide Retail Sales Ambassador, Woodlands Mall - Full Time
About The Position
As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. You provide an exceptional customer experience, represent designated vendors to personal stylists and store leadership, maintain the sales floor, and help drive sales, inventory turn, and gross margin. You build brand-specific clientele and plan and lead vendor-sponsored customer events. You use Macy’s point-of-sale systems and company devices to complete transactions, while fostering respectful and authentic relationships with colleagues, customers, and communities. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic, positive attitude; vision and creativity.
- Self-starter able to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
- Ability to reach above eye level and perform tasks requiring color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Ensure the customer is the priority and provide an exceptional customer experience.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, inventory turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
