Holiday Gift Guide Retail Sales Ambassador, Oakridge - Full Time

Macy's•San Jose, CA

14h

About The Position

As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as an expert for your designated vendor, brand, or area, communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role also involves supporting vendor events and maintaining an effective sales floor while fostering an inclusive and respectful environment.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude, with vision and creativity.
Ability to work independently and as part of a team, with excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and management.
Excellent verbal and written communication and interpersonal skills, including ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.

Responsibilities

Provide an exceptional customer experience, keeping the customer the priority.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.