Retail Sales Associate, Eastwood Mall - Part Time

Macy's•Niles, OH

2d•Onsite

About The Position

As a Retail Selling Colleague, the Retail Sales Associate combines results-focused selling with genuine hospitality to create standout shopping experiences. The role involves understanding customers’ needs, providing personalized recommendations, and connecting customers with appropriate products and services. Associates engage customers on the sales floor and in fitting rooms, use product knowledge and effective selling behaviors to meet sales goals, build trust, and encourage loyalty. The position is focused on selling and customer experience, not just cashiering. Associates help keep the shopping space clean, organized, and inviting. Daily work includes reviewing sales goals, learning about new products, top-selling items, trends, and promotions, engaging customers in friendly conversations, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing Loyalty program benefits, and thanking customers. This is a part-time position at the Eastwood Mall. Part-time colleagues are typically scheduled 12–24 hours per week, subject to business needs and colleague availability. Schedules include weekend shifts. Availability is needed for days, evenings, weekends, and holidays, with dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide warm, personalized customer service and recommendations based on customers’ needs.
Use product knowledge and smart selling behaviors to achieve sales goals and drive individual and store results.
Build customer relationships and encourage loyalty through friendly, personal interactions.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share Loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with teammates and support colleagues with honesty, care, and teamwork.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.