Retail Sales Associate - Womens Shoes, Arrowhead Towne Center - Full Time

Macy's•Glendale, AZ

2d•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with suitable products and services, and work toward sales goals by engaging customers and using effective selling behaviors. The role is focused on building trust and customer loyalty rather than functioning only as a cashier. You help keep the sales floor and fitting rooms clean, organized, and inviting. You review sales goals, learn about new arrivals, best-selling items, trends, and promotions, and engage customers with friendly, personal conversations. You also recover merchandise, update signs and pricing, support merchandise moves, explain loyalty program benefits, and provide a sincere, helpful close to each interaction. Colleagues support one another and work collaboratively to serve customers and achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices, computers, handheld equipment, and cash registers.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and create friendly, personal interactions that build customer relationships and encourage return visits.
Understand customer needs and provide personalized product and service recommendations.
Drive sales performance, meet daily sales goals, and use effective selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Learn about new arrivals, top-selling products, current trends, and promotions to engage, educate, and sell confidently.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Help customers complete their shopping experience and end interactions with a sincere thank-you.
Collaborate with and support teammates to serve customers and achieve individual and store results.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.