Retail Sales Associate, Arrowhead Towne Center - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The role includes more than cashiering: you help make the store welcoming by keeping the sales floor and fitting rooms clean, organized, and shoppable. At the start of the day, colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and prepare the sales floor. During the day, they welcome customers, build personal connections, recover the floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. Colleagues support one another and continue learning to improve individual and store results. This is a full-time role, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability needs vary with business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with genuine hospitality and learn about their needs.
- Provide personalized product and service recommendations using product knowledge.
- Drive sales performance, meet daily sales goals, and encourage customer loyalty.
- Welcome customers and build friendly, personal conversations and relationships.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update signs and pricing and support merchandise moves as needed.
- Share Loyalty program benefits and ensure customers have what they need.
- Review sales goals and stay informed about new arrivals, top sellers, trends, and promotions.
- Collaborate with and support colleagues to help achieve individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
