Retail Sales Associate
About The Position
The Retail Associate helps ensure customers have a positive shopping experience by providing courteous, friendly service, assisting with merchandise and questions, and maintaining a clean, safe, organized, and properly merchandised store. Associates follow company best practices, perform assigned tasks throughout the store as business needs require, and may be asked to take on additional tasks that support customer service and operational goals. The role includes customer service, register transactions, merchandise presentation and recovery, cleaning, loss-prevention awareness, and the careful handling of cash, payment information, and merchandise.
Requirements
- Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Perform basic mathematical calculations commonly used in retail environments.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- For stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.
Responsibilities
- Practice safe behaviors, maintain awareness of the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
- Treat customers and fellow associates respectfully and professionally, and recognize associates through company recognition programs.
- Assist customers with merchandise and questions, greet them throughout the store, respond promptly to service calls, and handle customer issues or involve Store Leadership when needed.
- Operate registers and follow procedures for cash, checks, charge cards, refunds, voids, offline transactions, and bankable tenders.
- Represent and support the company brand and maintain a professional appearance in accordance with the dress code.
- Clean and disinfect store areas, including the sales floor, front end, restrooms, and team areas; replenish restroom supplies.
- Complete daily sizing and recovery to maintain a neat, clean, organized, and efficiently merchandised store.
- Move newly received merchandise promptly to the sales floor, merchandise it according to company practices and presentation guidelines, and maintain familiarity with merchandise and brand names.
- Follow loss-prevention, merchandise-protection, and Mark-Out-of-Stock policies, including required processing and leadership approvals.
- Safeguard confidential information, cash, credit card information, and merchandise.
- Execute store best practices efficiently and minimize unnecessary steps and touches in workflow.
- Use store equipment and assigned supplies, including PDTs, registers, PCs, janitorial equipment, rolling racks, and ladders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
