Retail Sales Associate, Briarwood - Full Time

Macy's•Ann Arbor, MI

5h•$15 - $20

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, make personalized recommendations, connect them with appropriate products and services, build trust, meet sales targets, and encourage loyalty. You also help maintain a clean, organized, inviting sales floor and fitting rooms. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling products, and staying informed about trends and promotions. They welcome customers and build relationships through friendly, personal conversations; recover sales floors and fitting rooms; update signs and pricing; support merchandise moves; share Loyalty program benefits; and provide thoughtful service through checkout. Teamwork, honesty, care, collaboration, continuous learning, and achieving individual and store results are emphasized. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical demands include standing, talking, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized customer service and recommendations based on customers’ needs.
Engage customers, build relationships, and support customer loyalty through friendly, welcoming conversations.
Work toward daily sales goals using customer engagement and effective selling behaviors.
Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
Maintain clean, organized, and shoppable sales floors and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Share Loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Collaborate with and support colleagues to serve customers and communities.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice