Retail Sales Ambassador - Tailored Clothing, Briarwood - Full Time

Macy's•Ann Arbor, MI

2d•$15 - $21

About The Position

As a Retail Sales Ambassador for tailored clothing, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. You serve as the expert for your assigned vendor, brand, or area; share customer needs and shopping patterns with leadership and vendors; and carry out strategic merchandising initiatives. You also help create an inclusive environment and build authentic connections with colleagues, customers, and communities.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, and ability to collaborate across departments.
Comfort using computers, mobile devices, and radio frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and move, reach, stoop, kneel, crouch, and climb ladders.
Ability to perform frequent computer and technology tasks, including using handheld equipment and cash registers and processing transactions.
Ability to meet the position’s reaching requirements, including above eye level, and color-vision requirements.

Responsibilities

Provide an exceptional customer experience, ensuring the customer is the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice