Retail Sales Ambassador - Tailored Clothing, Monmouth - Full Time

Macy's • Eatontown, NJ

2d

About The Position

As a Retail Sales Ambassador for Tailored Clothing, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and building repeat clientele. You serve as an expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendors, and carry out merchandising initiatives. You also support vendor events and collaborate with personal stylists, store leadership, and the vendor community to meet sales and participation goals. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude, with vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to work collaboratively across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, inventory turnover, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete customer transactions.
• Foster an environment of acceptance and respect and build authentic relationships with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendors.
• Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed