Retail Sales Associate, Twelve Oaks - Flex

Macy's•Novi, MI

2d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with suitable products and services, and build trust and loyalty while working toward sales goals. The role includes helping maintain a clean, organized, inviting sales floor and fitting rooms, and is not limited to cashier duties. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. During the day, they welcome and engage customers, maintain merchandise presentation, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and close interactions with a sincere thank-you. Teamwork, dependability, adaptability, and ongoing learning are important to serving customers and achieving individual and store results. Schedules depend on business needs and colleague availability. Weekend shifts are required, and availability is needed for days, evenings, weekends, and holidays. The position involves frequent technology use, including handheld equipment and a cash register, as well as standing, moving, lifting, reaching, and other physical activities.

Requirements

Availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

Deliver personalized customer service and recommendations through genuine, engaging conversations.
Build customer relationships and loyalty while meeting daily sales goals and other sales targets.
Learn about new arrivals, top-selling items, trends, promotions, and sales goals.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and provide customers with a helpful, courteous close to their visit.
Collaborate with colleagues and support one another to serve customers and achieve individual and store results.
Use handheld equipment, computers, and the cash register to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.