Seasonal Retail Sales and Recovery Associate, Twelve Oaks

Macy's•Novi, MI

1d•Onsite

About The Position

As a Retail Sales and Recovery Associate, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and keeping the sales floor customer-ready. You provide friendly, high-quality service and support your team in achieving sales goals. You prepare for each day by reviewing goals, new arrivals, top sellers, and promotions. On the sales floor, you welcome customers, build friendly personal interactions, and assist them throughout their visit. You maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share Loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and continually work to improve individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Hours depend on business needs and colleague availability.

Requirements

Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Have flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
Be comfortable using electronic devices.
Meet the position’s physical requirements, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
Lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and provide friendly, personal, high-quality service.
Maintain clean, organized, and customer-ready sales floors, merchandise displays, and fitting rooms.
Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
Update signs and pricing and support merchandise moves as needed.
Share Loyalty program benefits, make sure customers have what they need, and thank them sincerely.
Support coworkers through collaboration and contribute to sales goals and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice