Retail Sales Associate - Womens Shoes, Fayette Mall - Full Time

Macy's • Lexington, KY

5d • Onsite

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with appropriate products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and smart selling behaviors to meet sales goals, and help build customer trust and loyalty. The role includes responsibilities beyond cashiering, with customer service at its center.

You help keep the shopping area clean, organized, and inviting. You prepare for the day by reviewing sales goals, learning about new products, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, you build customer relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you.

Colleagues support one another through honest, caring collaboration, take pride in their work, pursue continuous improvement, and contribute to individual and store results. This is a full-time position; full-time colleagues are typically scheduled for 30 or more hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to pursue new customer acquisition, meet daily sales goals, and share loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Deliver personalized customer service and product recommendations through genuine hospitality.
• Drive sales performance by engaging customers, using smart selling behaviors, and meeting sales goals.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms, including recovering areas, updating signs and pricing, and supporting merchandise moves.
• Help customers complete their shopping experience and end interactions with a sincere thank-you.
• Collaborate with colleagues to support customers and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed