Retail Sales Associate, West County Center - Full Time

Macy's•Saint Louis, MO

3d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You build trust, meet sales goals, and encourage customer loyalty through attentive service, product knowledge, and customer engagement. You also help maintain a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers with their purchases, and provide a sincere farewell. The role emphasizes collaboration, continuous improvement, and achieving individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexibility across days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Motivation to meet daily sales goals.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, initiative, and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices, including technology needed for job functions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Understand customer needs and provide personalized product and service recommendations.
Engage customers and use smart selling behaviors to achieve daily sales goals and store results.
Learn about new arrivals, top-selling items, trends, and promotions to educate customers and sell confidently.
Keep the sales floor clean, organized, prepared, and inviting for customers.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share the benefits of the Loyalty program, ensure customers have what they need, and thank them sincerely.
Collaborate with teammates and support colleagues with honesty, care, and cooperation.
Review sales goals and learn from colleagues to improve performance.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.