GSMR Retail Sales Associate / Museum Attendant
About The Position
The Retail Sales Associate / Museum Attendant works at the Great Smoky Mountains Railroad in Bryson City, North Carolina. When assigned to the museum, the attendant greets and assists passengers, answers questions about the museum and GSMR, shares information about the train and region, and helps protect the model train layouts. The attendant also opens and closes the museum, operates the layout equipment, directs passengers into the museum, and keeps the space clean. When assigned to retail, the associate provides customer service, assists customers with merchandise, processes payments, makes change, and maintains orderly, well-stocked displays and store areas. This is a seasonal, hourly, non-exempt position. GSMR uses a team-based approach, and additional tasks may be assigned.
Requirements
- Ability to interact effectively with coworkers, vendors, and customers.
- Strong interest in customer service and guest satisfaction.
- Ability to work a flexible schedule that includes night, weekend, and holiday hours.
- Ability to lift 50 pounds.
- Comfort with public speaking.
- Willingness to learn about model railroading and discuss the museum collection with customers.
Nice To Haves
- Previous retail or customer service experience with cash handling.
Responsibilities
- Stock shelves, counters, and tables with merchandise.
- Greet customers entering the store and assist them with merchandise.
- Retrieve requested merchandise or receive merchandise selected by customers.
- Answer questions about merchandise location, price, and use.
- Calculate purchase totals and tax, accept payments, and make change accurately.
- Wrap or bag merchandise for customers.
- Keep merchandise displays clean, neat, and stocked with fresh merchandise.
- Keep the store clean and orderly throughout the day.
- Greet and assist passengers during museum visits.
- Turn on the museum lights and model train equipment at the beginning of the day and close the museum at the end of the day.
- Place barriers outside to direct customers into the museum after their ride and bring the barriers inside at the end of the day.
- Clean the museum, including glass around layouts, floors, foot mats, and trash cans.
- Encourage GSMR riders to visit the museum.
- Answer passenger questions and provide information about the train, layover, and region.
- Ensure customers do not reach into the model layouts or handle trains or scenery.
- Perform other duties as requested by the Retail Manager or GSMR senior management.
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What This Job Offers
Education Level
No Education Listed
