Retail - Associate (Seasonal) - Pokemon Fossil Museum

SSA Group • Chicago, IL

1d • Onsite

About The Position

SSA is hiring a seasonal Retail Associate for the Pokemon Fossil Museum Exhibition Store at The Field Museum. The associate supports store operations and provides efficient, memorable service to guests through cashiering, ticket taking, crowd management, inventory, and merchandising. The role also includes keeping the sales and service areas clean, safe, and organized; stocking supplies and products; maintaining a balanced cash drawer when assigned; and coordinating with retail leadership and the warehouse team about low stock, special requests, and replenishment.

The associate helps maximize sales through product merchandising, promotions, and suggestive selling, follows company policies and client guidelines, and contributes to sustainability, conservation, inclusion, and community engagement efforts. This is a part-time seasonal position for the holiday season, with varied hours that may include nights, weekends, and holidays. No previous experience is required; guest-facing experience and familiarity with Pokemon merchandise are preferred.

Requirements

• Strong interpersonal and communication skills.
• Ability to work well on a team and independently, with flexibility in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous experience in guest-facing operations such as retail, cashiering, guest services, hospitality, or food service.
• Knowledge of the Pokemon brand and affiliated merchandise.

Responsibilities

• Support store operations, including cashiering and checkout, ticket taking, crowd management, inventory, and merchandising.
• Meet guests’ needs quickly and efficiently.
• Notify retail leadership promptly when inventory is low or guests make special requests.
• Work with the warehouse team to pull and replenish items as needed.
• Relay relevant customer comments to a supervisor.
• Maintain a clean, safe, and organized work environment and follow company policies and procedures.
• Deliver the SSA 452 Hospitality service approach to create memorable guest and client experiences.
• Check and neatly, accurately, and promptly stock supplies and products in counter areas, floor displays, stands, and cabinets.
• Clean tables, chairs, and equipment as needed, and keep work and service areas free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotions or suggestive selling.
• Support company and client sustainability and conservation guidelines, and share knowledge of these efforts with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the brand team and help remove barriers to team members’ growth and opportunity.
• Perform other related duties and tasks as assigned.

Benefits

• On-demand pay program that provides access to a portion of earned wages before payday.
• Eligible for overtime pay.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed