Retail - Associate (Seasonal) - Pokemon Fossil Museum

SSA Group, LLC • Chicago, IL

3d • $17 • Onsite

About The Position

SSA is hiring a part-time seasonal Retail Associate for the Pokémon Fossil Museum Exhibition Store at The Field Museum. The associate supports the store’s daily operations and guest experience through checkout and cashier service, ticket taking, crowd management, inventory support, and merchandising. The role involves responding promptly to guest needs, communicating low inventory and customer feedback to retail leadership, coordinating with the warehouse team to replenish items, and maintaining clean, safe, organized service areas. Associates help keep supplies and displays stocked, maintain a balanced cash drawer when assigned, and promote sales through merchandising and suggestive selling. The associate is also expected to follow company policies, provide hospitality consistent with SSA’s 452 Hospitality approach, and support sustainability, conservation, inclusion, and community engagement efforts.

Requirements

• Strong interpersonal and communication skills.
• Ability to work well in a team and independently, with flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skill with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous experience in guest-facing operations such as retail, cashiering, ambassador work, guest services, concierge, hospitality, or food service.
• Knowledge of the Pokémon brand and affiliated merchandise.

Responsibilities

• Support the exhibition store’s operations, including cashier and checkout service, ticket taking, crowd management, inventory, and merchandising.
• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when special requests arise, and coordinate with the warehouse team to pull and replenish items.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Follow SSA 452 Hospitality practices to create a memorable experience for every guest and client.
• Check and neatly, accurately, and promptly stock supplies in the counter area, floor displays, stands, and cabinets.
• Clean tables, chairs, and equipment as needed, and keep counters and service-area floors clean and free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support the unit in following company and client sustainability and conservation guidelines, and share knowledge of these efforts with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• On-demand pay program providing access to a portion of earned wages before payday.
• Eligible for overtime pay.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed