Art Museum Drive Attendant

Philadelphia Museum of Art • Philadelphia, PA

6d • Onsite

About The Position

The Philadelphia Museum of Art is seeking a Drive Attendant to help provide positive parking, arrival, and departure experiences for visitors and pedestrians. As part of Visitor Experience, the role offers welcoming, responsive service and helps ensure safe, orderly traffic flow at museum entrances and along Anne d’Harnoncourt Drive. The position is part-time, non-exempt, and scheduled for 21 hours per week. It is fully onsite at Philadelphia Museum of Art locations and is part of the AFSCME Local 397 bargaining unit. The hourly rate is $18.50. Schedules vary and require weekend, holiday, and some evening availability. The role reports to the Parking Operations Manager. A background check is required after a conditional job offer.

Requirements

• Excellent customer service skills and a desire to foster relationships with members and visitors.
• Ability to stand for long periods outdoors and work in weather during all seasons.
• Previous cash-handling experience.
• Computer skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to move up to 40 pounds.
• Ability to use computers and other office equipment and perform administrative duties in an office, gallery, or exhibit space.
• Ability to access most public and staff areas of the museum campus.

Responsibilities

• Greet, escort, assist, and direct vehicle and pedestrian traffic at museum entrances and along Anne d’Harnoncourt Drive.
• Welcome visitors and people passing by, proactively provide assistance, and foster a positive visitor experience.
• Maintain a visible presence to support pedestrian safety by alerting vehicles and buses to slow or stop as needed.
• Coordinate buses to support smooth arrivals and departures for adult and school groups.
• Maintain traffic flow for drop-off and pick-up at museum entrances.
• Provide information about transportation, nearby shopping and dining, area attractions, and general guidance.
• Assist visitors with pay-on-foot machines and process parking-fee payments in the parking office.
• Update and monitor the parking system database, maintain parking system hardware, and report malfunctioning equipment.
• Respond professionally and courteously to visitor concerns and complaints, help resolve or refer them to managers, and document and refer unresolved grievances to Visitor Services Management.
• Complete daily opening and closing tasks.
• Cross-train in other areas of Visitor Experience and perform other related duties as assigned.
• Uphold professional standards, follow the museum’s code of ethics and Employee Handbook, maintain confidentiality, respect coworkers and visitors, and adhere to museum protocols and policies.

Benefits

• Free general admission to the museum for the employee and immediate family.
• Discounted guest admission tickets.
• Discounts on gift memberships.
• Special staff tours and presentations from curatorial and conservation teams.
• Discounts at the museum restaurant, cafés, and retail and online stores.
• Medical, dental, and vision benefits.
• Fully paid short-term disability, long-term disability, and life insurance.
• Health savings or flexible spending account program.
• Retirement savings program with museum match.
• Paid vacation, personal days, sick days, and holidays.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed