Retail Sales Associate, Key Holder
About The Position
DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term guest relationships and providing an experience that stands apart from other retailers. The associate welcomes guests, learns about their needs and preferences, provides expert product knowledge across a broad range of apparel, and supports the development of a customer-focused sales team through coaching and training. DXL highlights opportunities for internal promotion, free-standing store locations that close at 7 p.m., and eligibility for quarterly bonuses for the entire team. Expected pay is $17.90–$20.38 per hour based on experience, plus potential commission of 1.5%–6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales.
Requirements
- High school diploma or equivalent.
- Demonstrated superior customer service techniques and experience resolving problems and complaints.
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Nice To Haves
- A college or university degree is helpful but not required.
Responsibilities
- Welcome each guest and spend quality time asking questions to understand their needs, preferences, and lifestyle.
- Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Help build a superior customer-focused sales team by providing ongoing coaching and training in selling skills, behaviors, and operational procedures.
Benefits
- Quarterly bonuses based on overall store sales; the entire team is eligible.
- Potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
- Opportunities for promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
