Retail Sales Associate, Key Holder

DXL • Burnsville, MN

5d • Onsite

About The Position

DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and providing an unmatched retail experience. DXL operates free-standing stores that close at 7 p.m. and promotes from within.

The associate welcomes guests, learns about their needs and preferences, and provides knowledgeable assistance across a broad range of apparel, including private labels, name brands, and tailored clothing. The Key Holder also helps build a customer-focused sales team through ongoing coaching and training. Compensation includes an hourly base wage and potential sales commissions, with eligibility for quarterly store-sales bonuses.

Requirements

• High school diploma or equivalent.
• Superior customer service techniques and experience with problem and complaint resolution.
• Ability to lift up to 10 pounds and move up to 50 pounds.

Nice To Haves

• College or university degree.

Responsibilities

• Welcome each guest and spend quality time asking questions to understand their needs, preferences, and lifestyle.
• Demonstrate product knowledge and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist in building a superior customer-focused sales team by providing ongoing coaching and training on selling skills, behaviors, and operational procedures.
• Provide customer service and resolve problems or complaints.

Benefits

• Quarterly bonuses for the entire team based on overall store sales.
• 401(k) plan participation for all associates.
• Associates working 30 hours or more are eligible for medical, dental, and vision plans; life and disability insurance; healthcare and dependent care flexible spending accounts; paid holidays; sick/personal days; and vacation time.
• Potential sales commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED