Retail Sales Associate, Key Holder
About The Position
DXL Group, a specialty retailer of men's Big + Tall apparel, is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder. The role focuses on building long-term guest relationships through an exceptional customer experience and supporting team members in a fast-paced retail environment. The associate serves as a product knowledge expert across a broad range of apparel, including private labels, name brands, and tailored clothing, and helps coach and train the sales team. The position is based in a free-standing store that closes at 7 p.m. Compensation is an hourly base wage plus potential sales commission and eligibility for a quarterly store-sales bonus.
Requirements
- High school diploma or equivalent.
- Demonstrated superior customer service techniques and experience resolving problems and complaints.
- Ability to lift up to 10 pounds and move up to 50 pounds.
Nice To Haves
- A college or university degree is helpful but not required.
Responsibilities
- Welcome each guest and spend quality time asking questions to understand their needs, preferences, and lifestyle.
- Use product knowledge to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Assist in building a customer-focused sales team by providing ongoing coaching and training on selling skills, behaviors, and operational procedures.
Benefits
- Quarterly bonuses for the entire team, based on overall store sales.
- Commission potential of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
- Opportunities for development and promotion from within.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
