Retail Sales Associate / Key Holder
About The Position
Lovepop is hiring a Key Holder for its Hudson Yards location in New York City. The role focuses on creating memorable customer experiences while selling Lovepop’s hand-assembled pop-up cards and paper sculptures. The Key Holder leads by example, opens and closes the store, and helps turn everyday store visits into successful sales opportunities. The position includes greeting and assisting customers, learning about their preferences, demonstrating products, sharing product stories, and making recommendations. The Key Holder also supports sales goals, maintains attractive and clean displays, replenishes stock, and contributes to a positive, collaborative store environment. Retail, sales, hospitality, or customer service experience is preferred but not required; product and craft training will be provided.
Requirements
- Warm, outgoing presence that makes customers feel welcome.
- Strong communication skills and talent for storytelling.
- Self-motivation and initiative.
- Reliability and punctuality; ability to lead and be counted on by the team.
- Ability to stand for 4–8 hour shifts.
- Ability to lift up to 30 pounds and handle inventory counts accurately.
Nice To Haves
- Retail, sales, hospitality, or customer service experience is preferred but not required.
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers promptly and create a friendly, welcoming experience.
- Listen to customers’ needs and preferences, personalize interactions, and encourage repeat visits by sharing new products, promotions, and the loyalty program.
- Demonstrate Lovepop products, share product stories and enthusiasm, and explain product features and benefits.
- Proactively approach customers, help them find products, suggest complementary items, and review sales targets and performance.
- Recommend products, address customer concerns and questions, and explain how to care for purchases.
- Maintain attractive, organized displays and keep the store clean and inviting.
- Replenish stock and support inventory management.
- Open and close the store, prepare the sales floor for the day, and complete closing procedures correctly.
- Support teammates in achieving store goals and maintaining a positive work environment.
- Take initiative to address challenges and improve the customer experience.
- Bring a positive, enthusiastic attitude to each shift and encourage the same in others.
Benefits
- Three free cards every month and an employee discount.
- Flexible scheduling.
- Opportunities for growth and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
