Retail Sales Associate, Key Holder

DXL Group•Pigeon Forge, TN

38d•Onsite

About The Position

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members. The role focuses on building long-term relationships with guests by providing an unmatched retail experience in a fast-paced environment. The associate welcomes guests, learns about their needs and preferences, and serves as a product knowledge expert across a broad range of apparel, including private labels, name brands, and tailored clothing. The role also supports a customer-focused sales team through ongoing coaching and training in selling skills, behaviors, and operational procedures. DXL states that its stores are free-standing rather than located in malls and close at 7 p.m. The company is committed to developing employees for promotion from within, and the entire team is eligible for quarterly bonuses. DXL is committed to diversity, equity, and belonging and provides equal employment opportunities without discrimination or harassment on protected grounds.

Requirements

High school diploma or equivalent.
Demonstrated superior customer service techniques and experience resolving problems or complaints.
Ability to lift up to 10 lbs. and move up to 50 lbs.

Nice To Haves

College or university degree is helpful but not required.

Responsibilities

Welcome each guest and spend quality time asking questions to understand their needs, preferences, and lifestyle.
Demonstrate product knowledge and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
Help build a customer-focused sales team by providing ongoing coaching and training on selling skills, behaviors, and operational procedures.