Retail Sales Associate / Key Holder

Lovepop•New York, NY

2d•Onsite

About The Position

Lovepop is hiring a Key Holder for its Hudson Yards retail location in New York City. The role centers on creating memorable customer experiences while helping the store achieve its sales goals. The Key Holder engages customers, demonstrates Lovepop’s pop-up cards and paper sculptures, recommends products, and shares information about product features, promotions, and the loyalty program. The position also supports store operations and presentation by maintaining displays and cleanliness, replenishing stock, and assisting with inventory counts. The Key Holder opens and closes the store, prepares the sales floor, and works collaboratively with teammates to foster a positive environment. Lovepop describes the role as a starting point for growth, with opportunities to advance as the company expands.

Requirements

Warm, outgoing presence that makes customers feel welcome.
Strong communication skills and an ability to tell stories.
Self-motivation and initiative.
Reliability, punctuality, and readiness to lead.
Ability to stand for 4–8 hour shifts.
Ability to lift up to 30 pounds.
Ability to handle inventory counts accurately.
High school diploma or equivalent preferred.

Nice To Haves

Retail, sales, hospitality, or customer service experience is preferred but not required.

Responsibilities

Greet customers warmly and personalize interactions based on their needs and preferences.
Encourage repeat visits by sharing new products, promotions, and the loyalty program.
Demonstrate Lovepop products and explain their stories, features, and benefits.
Approach customers proactively, recommend products, and suggest complementary items.
Review sales targets and performance and adjust sales approaches as needed.
Address customer questions and concerns, provide thoughtful recommendations, and explain how to care for purchases.
Maintain attractive, organized displays and keep the store clean and inviting.
Replenish stock and handle inventory counts accurately.
Open and close the store, prepare the sales floor, and close out the store correctly.
Support teammates in achieving store goals and fostering a positive work environment.
Take initiative to address challenges and improve the customer experience.