Retail Sales Associate, Key Holder

DXL • Raritan, NJ

5d

About The Position

DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and providing an experience that stands out from other retailers. The associate welcomes guests, learns about their needs and preferences, offers knowledgeable assistance across a broad range of apparel, and helps coach and train the sales team. DXL stores are free-standing rather than located in malls and close at 7 p.m. The company emphasizes developing employees for promotion from within and makes the entire team eligible for quarterly bonuses.

Requirements

• High school diploma or equivalent.
• Demonstrated superior customer service techniques and experience resolving problems and complaints.
• Ability to lift up to 10 pounds and move up to 50 pounds.

Nice To Haves

• College or university degree.

Responsibilities

• Welcome each guest and spend time asking questions to understand their needs, preferences, and lifestyle.
• Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Help build a customer-focused sales team by providing ongoing coaching and training in selling skills, behaviors, and operational procedures.

Benefits

• Quarterly bonuses for the entire team, based on overall store sales.
• Commission potential of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
• 401(k) plan participation for all associates.
• Associates working 30 hours or more are eligible for medical, dental, and vision plans; life insurance and disability plans; healthcare and dependent care flexible spending accounts; paid holidays; sick/personal days; and vacation time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED