Retail Sales Associate / Design Associate (Home Furnishings)

Room & Board • Portland, OR

19d • $33,000 - $36,000 • Onsite

About The Position

Room & Board is hiring a part-time Design/Retail Sales Associate to help customers create homes and spaces they love. The role combines customer service, design, and sales in a collaborative, non-commissioned environment. Associates use technology, design tools, and consultative sales skills to understand customer needs and guide them toward appropriate solutions.

The position is located at Room & Board's store at 380 NW 13th Avenue, Portland, Oregon. The regular schedule is three 8-hour shifts per week on Monday, Saturday, and Sunday, with one weekend off every four weeks. During the week with a weekend off, the two weekend shifts are rescheduled to the associate's usual weekday off, so schedule flexibility is necessary. Monthly schedules are released a few weeks before each month begins.

Room & Board is a modern furniture and home decor retailer focused on well-made products, exceptional customer service, timeless design, sustainable practices, and quality craftsmanship. The company describes its culture as collaborative, respectful, inclusive, and supportive.

Requirements

• At least 2 years of experience in a customer-facing retail, hospitality, sales, furniture, home furnishings, or service environment where relationship-building and exceptional customer experiences were important.
• Excellent communication, organization, prioritization, and problem-solving skills.
• Comfort using technology and virtual resources.
• Ability to provide proof of identity and legal work authorization upon hire.
• Customer-focused, consultative approach and ability to build authentic relationships.
• Strong sales mindset and confidence engaging customers and guiding them toward solutions.
• Outgoing, positive, and approachable personality.
• Collaborative team-player approach.
• Agility and flexibility to adapt to changing business needs and priorities.
• Energy and enthusiasm for engaging with diverse customers and maintaining productivity during busy and quiet periods.
• Curiosity, coachability, and willingness to continuously learn.

Nice To Haves

• Passion for interior design, home furnishings, architecture, or helping customers create spaces they love.
• Multilingual communication skills.

Responsibilities

• Build authentic customer relationships using an individualized, consultative approach.
• Ask thoughtful questions to uncover customer needs and guide customers toward solutions that meet their goals.
• Create welcoming customer experiences and help customers create homes and spaces they love.
• Use iPads, floor planning software, CRM systems, POS platforms, and virtual resources to enhance the customer experience.
• Collaborate with team members and contribute to shared success in a non-commissioned environment.
• Adapt to changing business needs, customer traffic, and priorities while maintaining productivity.
• Continuously build design, product, and sales knowledge.

Benefits

• Three weeks of paid vacation.
• Generous 401(k) match.
• Profit-sharing.
• Eligibility for participation in the Employee Stock Ownership Plan (ESOP) for staff members working at least 1,000 hours in a 12-month period; the plan is fully funded by Room & Board.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed