Retail Sales Associate / Customer Service

Elements Massage • Harker Heights, TX

7d

About The Position

The Retail Sales Associate / Customer Service role is responsible for membership sales, building customer loyalty, and helping meet studio goals and objectives to support growth, profitability, and a superior client experience. The position follows a proven sales process to sell the monthly Elements Wellness Program, listens to new, established, and prospective clients, and responds to client criticism with strong customer service. Associates also uphold studio and company standards, including maintaining cleanliness and professionalism, communicating effectively, attending scheduled shifts and training, and meeting regularly with studio management.

Requirements

• Must have open availability.
• Extreme attention to detail.
• Ability to sell and upgrade based on clients’ needs.
• Empathetic and personable manner.
• Phone and active listening skills.
• Ability to follow the established sales process and communicate with clients.
• Familiarity with computer-based office tools and systems used for scheduling and payments.

Nice To Haves

• Prior retail sales experience, preferably selling memberships or services in person to potential clients.
• Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.
• Driven to create a strong work environment for employees and positive client experiences.

Responsibilities

• Sell memberships and upgrades based on clients’ needs, including the monthly Elements Wellness Program.
• Build customer loyalty and help meet studio goals and objectives for growth, profitability, and client experience.
• Maintain a high standard of cleanliness throughout the studio.
• Communicate professionally and efficiently with coworkers and clients.
• Attend scheduled shifts and follow absence policies and procedures established by studio management.
• Meet regularly with studio management regarding individual needs.
• Maintain professionalism throughout the studio, including the employee break room.
• Follow the dress code and maintain good hygiene throughout each shift.
• Participate in all trainings.
• Provide attentive customer service and respond constructively to client criticism.

Benefits

• Minimum pay of $12 per hour.
• Commissions for each membership sign-up, with opportunities for additional commissions and bonuses.
• Complimentary monthly massage and/or facial at the studio.
• PTO accrual starting with the first paycheck.
• Medical, dental, and vision benefits for full-time associates when full-time positions are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed