Seasonal Retail Sales and Recovery Associate, Short Pump Town Center

Macy's•Richmond, VA

1d•Onsite

About The Position

As a Retail Sales and Recovery Associate at Macy’s, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is ready for customers. Your friendly, approachable attitude supports customer loyalty and helps the team achieve sales goals through consistent service. You prepare the sales floor for customers, review goals and information about new arrivals, top sellers, and promotions, and engage customers with a warm welcome and personal conversation. Throughout the day, you recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share information about the Loyalty program, make sure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and continually learn and improve to deliver individual and store results. This is a seasonal position. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability.

Requirements

Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Be available flexibly for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful and adaptable to changing priorities; work independently as well as with a team.
Handle electronic devices.
Meet the physical requirements of the position, including talking, lifting, frequent movement, standing, and reaching.
Stand for at least two consecutive hours and lift at least 25 pounds.
Stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

Create a welcoming shopping experience through friendly, attentive customer service.
Keep the store clean, organized, and visually engaging, including maintaining merchandise displays and tidying fitting rooms.
Prepare and maintain a customer-ready sales floor; recover the sales floor and fitting rooms throughout the day.
Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
Engage customers with a warm welcome and personal conversation.
Update signs and pricing and support merchandise moves as needed.
Share the benefits of the Loyalty program and ensure customers have what they need.
Support the team in achieving sales goals and store results.
Work collaboratively with colleagues and continually learn and improve.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice